Privacy Policy

This Privacy Policy explains how L. Kadaiah Mayuur Silks ("we", "us", "our"), operating Kadaiahsilks.com, collects, uses, stores and protects your personal information when you visit our website and purchase products from our online store. By using this website, you agree to the practices described in this Policy.

1. Information We Collect

a) Personal information

When you create an account, place an order or contact us, we may collect your:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment information - handled securely by our payment gateway; we do not store card numbers

b) Automatically collected information

When you browse the website we may collect your IP address, browser type, device information, pages visited, and cookie / usage data.

c) Cookies

Cookies help us remember your cart, keep you signed in, improve website performance and personalise your experience. You can disable cookies in your browser settings, though parts of the site (such as the cart) may then not work.

2. How We Use Your Information

• To process and deliver your orders
• To contact you regarding your order status
• To provide customer support
• To improve website functionality and user experience
• To send important updates such as shipping information and account notifications (including order verification of your email address)
• To comply with legal obligations

We do not sell or rent your personal information to anyone.

3. Sharing of Information

We share information with trusted partners only when necessary:

a) Payment gateways

Used to process your payments securely.

b) Shipping providers

We share only your name, address, phone number and order details, so your order can be shipped safely.

c) Service providers

We may share limited data with hosting providers, analytics services (e.g. Google Analytics) and email/SMS service providers. These partners are required to keep your data confidential.

4. Data Security

We implement strong technical and organisational security measures to protect your information, including SSL/HTTPS encryption, secure hosting, firewall and malware protection, hashed passwords and restricted data access. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for data processing
• Request a copy of the personal data we hold

To exercise any of these rights, contact us using the details below.

6. Data Retention

We retain your information only for as long as necessary to provide our services, fulfil legal or tax requirements (such as GST invoicing records) and resolve disputes. After this period, your information is securely deleted.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Children's Privacy

Our website is not intended for anyone under the age of 18, and we do not knowingly collect information from children.

9. Updates to this Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

10. Contact Us

• Email: kadiahsilks1860@gmail.com
• Store (landline): 0821-485 2025
• Mobile / WhatsApp: +91 99861 31176
• Address: L. Kadaiah Mayuur Silks, 96, Ramsons Bombe Mane, Off Bazar Street, Nazarbad, Mysuru 570010, Karnataka, India