Refund & Cancellation Policy

Every saree that leaves our store carries 160 years of trust. We quality-check, fold and pack each piece with care - and we ask for your cooperation with the guidelines below so that any rare issue can be resolved quickly and fairly.

1. Order Cancellation

• Before dispatch: you may cancel your order free of charge by calling or messaging us on +91 99861 31176 with your order number. Prepaid amounts are refunded in full.
• After dispatch: once the parcel is handed to the courier, the order can no longer be cancelled. If eligible, it may instead be handled under the return guidelines below.
• Custom and made-to-order weaves (personalised honour shawls, custom emblems or names woven into the border, special commissions) cannot be cancelled once weaving has begun.
• We may cancel an order ourselves due to stock, verification or payment concerns - in which case any amount paid is refunded in full.

2. Parcel Opening Video - Required for All Claims

For all damage claims and return considerations, we require customers to record a continuous video while opening the parcel - from the sealed, unopened package through to the unfolded product, without any cuts or edits. This video is essential for substantiating damage claims and ensuring a swift resolution. Claims without a clear, uncut parcel-opening video cannot be accepted.

3. Handwoven Characteristics - Not Damages

Given the handwoven nature of our products, please note that extra threads, handloom marks, thread pullings and jumpings are inherent characteristics of traditional craftsmanship and are not considered damages. These elements contribute to the unique charm and authenticity of each piece.

4. Damages & Reporting

• Returns are accepted only for genuine damage to the product.
• Any damage must be reported within 1 (one) day of receiving the product, by email or WhatsApp, with your order number and the parcel-opening video.
• The damage must be clearly visible in the uncut parcel-opening video for a valid claim.

5. Return Condition Requirements

• Products must be returned unused and unwashed, with original folds, tags, blouse pieces and packaging intact.
• Sarees must be properly folded when returned. Misfolded or damaged-in-return-transit items may be sent back to the customer.
• We inspect every returned product before approving a refund or exchange.

6. Exchange Process

An exchange is initiated after we receive the returned item in good condition, in line with the guidelines above. We will confirm the exchange piece with you by phone or WhatsApp; if the original product is unavailable, we will offer a comparable alternative or a refund.

7. Refunds

• Approved refunds for prepaid orders are made to the original payment method within 7-10 business days of the returned item passing inspection.
• For cash-on-delivery orders, approved refunds are made by UPI or bank transfer to details you provide.
• Where a return is approved due to damage or a verified issue on our side, return shipping within India is arranged or reimbursed by us; in all other approved cases return shipping is borne by the customer (see our Shipping Policy).

8. Colour Variations & Expectations

Digital images may exhibit 5-10% colour variation from the actual product due to screens, lighting and photography. We do not accept returns based on slight variations in colour, as individual perception of colour and product expectations may differ.

9. Items Not Eligible for Return

• Custom or made-to-order weaves, including personalised honour shawls
• Products altered after delivery (e.g. blouse stitched, fall/pico done, tags removed)
• Products purchased during clearance sales, unless damaged

We value your understanding and cooperation in adhering to these guidelines. Our commitment is to provide you with exceptional silks, and we appreciate the trust you place in Kadaiahsilks.com.

10. Contact Us

• Email: kadiahsilks1860@gmail.com
• Store (landline): 0821-485 2025
• Mobile / WhatsApp: +91 99861 31176 (Mon-Sun, 10:30 AM - 7:00 PM IST)